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Delivery

Want your order fast? We offer fully tracked delivery by DPD with the option to upgrade to next day or even Saturday delivery. We can also send direct to the receipient with a gift note. We never include price information in our packages. 

We always work to put a smile on your face with beautifully packaged gifts and cards, delivered straight to your door, as quickly as possible. 

STANDARD UK DELIVERY

FREE over £35 (or £3.99 under £35) arrives within 3 working days via DPD.  

Fully trackable. You will receive an email notification of despatch including a DPD tracking number (please check your junk folder if you don’t receive this). On the day of delivery you’ll receive a text giving a one hour delivery window (usually by 11am).

There are also ‘In-flight’ options so you can take delivery in the way that suits you best. You can:

•Select an alternative delivery date
•Opt for delivery to a nominated neighbour
•Have the parcel left in a specified safe place
•Collect the parcel from your local DPD Pickup Shop


NEXT DAY UK DELIVERY

£5.99 Order before 2pm on a working day (Monday-Friday) your order will arrive on the next working day (Monday-Friday) via DPD. Fully trackable and with in-flight options as above. 

SATURDAY DELIVERY 

£7.99 Order before 2pm on Friday, your order will arrive on Saturday via DPD. Fully trackable and with in-flight options as above. 

ROYAL MAIL

£1.99 Available for certain smaller orders only. We always endeavour to send out Royal Mail orders either same or next day. During peak times there may be issues due high levels of demand so delivery may occasionally take slightly more than the usual five working days. If you require your delivery for a specific date, then please choose DPD. 

CLICK & COLLECT

Click & Collect
You can collect 'More Than Just a Gift' online order from Narborough Hall for free, just select "store pickup" at the first stage of checkout. The collection window is 9am-5:30pm Monday-Saturday and 10am-5pm on Sunday.

You will receive a confirmation email when your order is ready for collection, please wait for the confirmation email before collecting your order.

We do our best to ensure every order is ready to collect with in two working hours of ordering. Orders received when we are closed Sun-Fri will be ready at 11am the following day and orders placed on Saturday evening will be ready to collect from 12pm on Sunday (subject to stock availability). 

If you have any queries, please call Narborough Hall on 0116 2866885. Don't worry if you are unable to make a particular collection time, we will continue to hold your order for you until you collect it. 

If you need to order and collect right away, please get in touch, we will always do everything we can to help. 


Please note, paying via an express checkout service will alter the delivery address to your own and you may subsequently be charged for delivery (as the system is told delivery is to be made to an address other than our own); don't worry, your order will be processed for collections and we will refund your postage for you.

Detailed UK Delivery Information

Click & Collect 

United Kingdom
Channel Islands

INTERNATIONAL DELIVERY 
We also ship to a large number of countries worldwide. Pleas see below for details countries covered or contact us for more help if needed. 

United States of America
Austria & Denmark
Belgium, France, Germany, Luxembourg & The Netherlands
Czech Republic, Italy, Slovakia & Spain
Island of Reunion
China & Japan
Europe & Rest of the World

United Kingdom

Standard Delivery - DPD (excludes Northern Ireland, Highlands and Offshore - see below)

Our standard delivery service is free on all orders over £35, or just £3.99 otherwise. Parcels will be sent using a trackable service with DPD.

With all DPD services, you will be able to track your order and have a range of in-flight options available to you once your order is on its way; including being given a 1 hour delivery window of when you can expect your parcel to be delivered, and a range of options if you aren't going to be in i.e. leave with a neighbour, redeliver on a later date etc.

Next Working Day Delivery

There is a flat rate of £5.99 for our Next Working Day Delivery service. Parcels will be sent using a trackable service with DPD, for delivery the next available working day, when placed by 2pm. Orders placed after the 2pm cut-off are not guaranteed to be dispatched the same day, and will usually be dispatched the following working day, for delivery the next working day after that. 

Please note, working days exclude Saturday, Sunday and Bank Holidays i.e. an order placed after 2pm on Thursday will be dispatched on Friday, for delivery the following Monday (or Tuesday if a Bank Holiday).

Standard Delivery - Royal Mail

For some smaller orders, we are able to send these with Royal Mail at a reduced cost of £1.99, for delivery usually within 5 working days (although it make occasionally take longer during peak times). You will be shown this delivery option at the checkout if it applies.

Please note, it is not a fully trackable service, and will only update the package's status when the delivery has been made or attempted. 

Standard and Next Working Day Delivery for Northern Ireland, Highlands and Offshore

Orders placed using our standard delivery service or our next working day delivery service as above will be dispatched with Royal Mail and NOT DPD, for delivery within 5 working days or the next available working day, when appropriately selected. Orders requiring our next working day delivery service will also be dispatched with Royal Mail. The costs are as outlined above. 

Saturday Delivery (UK, excludes Northern Ireland, Highlands and Offshore)

There is a flat rate of £7.99 for our Saturday Delivery service. Parcels will be sent using a trackable service with DPD, for delivery on Saturday. Orders must be received by 2pm Friday for delivery on Saturday; orders placed after this time will not be able to be dispatched for delivery the next day.

Unfortunately, we are unable to offer a Saturday Delivery service to Northern Ireland, the Highlands or offshore, as it is dependent on the size and weight of the parcel and is usually quite costly. If you let us know exactly what you'd like to order, we can get a quote for you to send the parcel with Royal Mail.

Channel Islands

All orders will be dispatched with Royal Mail using a signed for service, for delivery usually within 5 working days from the date of order. Delivery is charged at £3.99 or is free on orders over £35.

Next working day delivery is charged at £9.99, and orders will be dispatched to arrive the next available working day if placed before 2pm; orders received after this time will be dispatched the following working day, for delivery the next working day after that. 

United States of America (USA)

There are 3 shipment options for delivery to the USA, depending on the size and weight of the parcel; you will be shown the appropriate method at the checkout.

Smaller, lighter orders can be sent for £10, slightly heavier orders will be charged at £20 and the largest orders will be charged at £30. These prices are based on the usual orders we receive; it does mean that very occasionally you may see a more expensive price - particularly if you are ordering a number of small items - than it actually costs to send. In this case, please drop us an email with your intended purchase, and we can advise a more accurate delivery charge.

All parcels will be dispatched with a courier using a tracked and sometimes signed for, service, for delivery usually within 10-15 working days. We cannot be held responsible for customs-related delays.

Austria & Denmark

There is a flat rate of £15.99 for delivery to Austria and Denmark. Parcels will be sent using a tracked service with DPD, for delivery usually within 5 working days from the date of order. We cannot be held responsible for customs-related delays.

Belgium, France, Germany, Luxembourg & The Netherlands

There is a flat rate of £12.99 for delivery to Belgium, France, Germany, Luxembourg & The Netherlands. Parcels will be sent using a tracked service with DPD, for delivery usually within 5 working days from the date of order. We cannot be held responsible for customs-related delays.

Czech Republic, Italy, Slovakia & Spain

There is a flat rate of £18.99 for delivery to the Czech Republic, Italy, Slovakia & Spain. Parcels will be sent using a tracked service with DPD, for delivery usually within 5 working days from the date of order. We cannot be held responsible for customs-related delays.

China & Japan

There are 3 shipment options for delivery to China and Japan, depending on the size and weight of the parcel; you will be shown the appropriate method at the checkout. 

Smaller, lighter orders can be sent for £20, slightly heavier orders will be charged at £40 and the largest orders will be charged at £60. These prices are based on the usual orders we receive; it does mean that very occasionally you may see a more expensive price - particularly if you are ordering a number of small items - than it actually costs to send. In this case, please drop us an email with your intended purchase, and we can advise a more accurate delivery charge.

All parcels will be dispatched with a courier using a tracked and sometimes signed for, service, for delivery usually within 30 working days; please do allow for this time to pass before contacting us about the whereabouts of your order (as we have to allow the same before contacting our courier). We cannot be held responsible for customs-related delays.

Island of Reunion

There are 2 shipment options for delivery to the Island of Reunion, depending on the size and weight of the parcel; you will be shown the appropriate method at the checkout.

Smaller, lighter orders can be sent for £20, whilst larger, heavier orders will be charged at £40.

All parcels will be dispatched with a courier using a tracked and sometimes signed for, service, for delivery usually within 30 working days; please do allow for this time to pass before contacting us about the whereabouts of your order (as we have to allow the same before contacting our courier). We cannot be held responsible for customs-related delays.

Europe & Rest of the World

We are slowly expanding our country specific delivery options, but for now if you cannot see your country listed above, then please refer to the following delivery information.

Standard delivery to Europe, the delivery time and courier varies upon location; you will be shown the appropriate prices and delivery estimates at the checkout. Please contact us if you have any queries.

Standard delivery to the rest of the world is £20 or £40, with an estimated delivery time of 15-30 working days. You'll be shown the appropriate price at the checkout.

Sometimes delivery times may increase due to customs, for which we cannot be responsible for. We are also not responsible for any customs related charges.

Click & Collect

You can now collect your 'More Than Just a Gift' online order in our bricks and mortar store Narborough Hall for free, just select "store pickup" at the first stage of checkout. You can normally collect your order within 4 hours of placing your order. 

You will receive a confirmation email when your order is ready for collection, please wait for the confirmation email before collecting your order. If you have any queries, please call Narborough Hall on 0116 2866885. Don't worry if you are unable to make your collection time, we will continue to hold your order for you until you collect it.

Please note, paying via an express checkout service will alter the delivery address to your own and you may subsequently be charged for delivery (as the system is told delivery is to be made to an address other than our own); don't worry, your order will be processed for collections and we will refund your postage for you.

Additional Information

Should you give an invalid delivery address and your order has already been dispatched, you can change the delivery address with DPD themselves, however this isn't possible with any other courier. If your order is unable to be delivered and is returned to us, you will be charged a delivery fee if you wish for us to send your order out again. If your order has been accepted by the incorrect residents, we cannot be held responsible if you are unable to retrieve it. 

If you cannot wait, you can place a new order to the correct address; we will refund the initial order when the first order is returned to ourselves. 

If you are not available to receive your order and do not collect it from your local delivery office or arrange redelivery and it is returned to us, you will be charged another delivery fee if you wish for us to send your order out again.

Need More Help?

More Than Just a Gift's friendly team can be contacted below, via email at customerservices@morethanjustagift.co.uk or via telephone on 0116 2866885 (option 3) between 9am and 5pm Monday-Friday to help with any additional queries you may have.