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Returns Policy

Returns & Exchanges 

We hope that you absolutely love everything you order from More Than Just a Gift, but in the event of you needing to return something please email us at customerservices@morethanjustagift.co.uk. If you would like an exchange or if you have any other queries we will be very happy to help you. Returns need to reach us within 14 days of delivery to you. You can also make your return or exchange in store at Narborough Hall.

We process all refunds within three working days of receipt of goods. Please allow a few extra days for bank processing for the funds to appear in your account. 

Our returns address is:

More Than Just a Gift

Narborough Hall

19 Coventry Road

Narborough

Leicestershire

LE19 2GD

 

Exchanges

You are welcome to return items for exchange if you prefer. Where the value of the exchanged item is different, we can arrange a refund or send you an invoice for the difference.

The exchanged item will be sent to the original delivery address, at no extra cost to yourself. Should you wish to make additional exchanges after this there may be additional delivery costs.

 

Missing Items

In the unlikely event that a parcel or product arrives with anything missing, please check your parcel carefully. Small items particularly, can become dislodged during transit, or may sometimes find their way inside another item. If you still can’t locate it, please keep hold of all the packaging and contact us at customerservices@morethanjustagift.co.uk as soon as possible (no longer than five days after receiving your order).

Substitutions 

On rare occasions, a product that you have ordered may go out of stock (eg. the last one can be sold in our shop before we have had chance to pick it). We will always try to contact you to offer you an alternative or send on the majority of your order with the remaining item to follow as soon as stock arrives. 

Damages

In the unlikely event that a parcel or product arrives damaged, please contact us at customerservices@morethanjustagift.co.uk within five days of receipt. Please include a photo so we can help you most effectively. If the exterior packaging is damaged or has been tampered with, please keep all packaging so we can open an investigation with our courier, this will usually be collected by them.

Should an item become faulty within a reasonable amount of time, please email us (ideally include a picture) at customerservices@morethanjustagift.co.uk for assistance. 


Exemptions

Due to hygiene reasons, we cannot accept the return of earrings or face masks, unless faulty or damaged. This does not affect your statutory rights. Personalised items made to your specifications are exempt from the Distance Selling Regulations and therefore cannot be returned, unless faulty or damaged. 

Cancellations

Your right to cancel an order starts from the moment you place your order and ends 14 days from the day you receive the goods; you then have a further 14 days to return them to us. If you wish to cancel your order in full, please let us know as soon as possible by phone or 0116 384 8950 via email at customerservices@morethanjustagift.co.uk. Many orders are despatched same day. If your parcel has been despatched it may be possible to recall it from the courier.  

You will then need to return the whole order to us, in full, including any promotional items, with all goods as they were received (with tags, and any gift packaging). We have the right to make a deduction if the value of the goods has been reduced due to handling, this includes during transit back to us; the goods are your responsibility until they reach us. Please be advised, the cost of the return is at your own expense.

Your refund will be processed within 14 days from the date we receive your return. You will also receive a refund for some, or all of your initial postage costs; we are required to refund our lowest standard delivery charges, which means if you paid postage, you will receive £1.99 back; if you paid for our standard delivery service with DPD or next day delivery, you will only receive our standard rate back in postage costs. If you decide after the 14 day cut-off that you would like to make a cancellation, please contact us for further assistance. Orders received after the cutoff point will be offered a credit note at our discretion.

Need more help?

Call us on 0116 286 6885 Option 2

Or use our online chat, available 9.30am-5pm weekdays. 

We are real people, right here in the UK, and we are ready to help you in whatever way we can. 

 

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