Please see below for detailed delivery information. If you can't find the answer here we will be happy to help you. Call us on 0116 286 6885 select option 2, email us at firstname.lastname@example.org or use our online chat. You can also check our Frequently Asked Questions here
STANDARD UK DELIVERY
FREE over £35 (or £3.99 under £35) arrives within 3 working days via DPD.
Fully trackable. You will receive an email notification of despatch including a DPD tracking number (please check your junk folder if you don’t receive this). On the day of delivery you’ll receive a text giving a one hour delivery window (usually by 11am).
There are also ‘In-flight’ options so you can take delivery in the way that suits you best. You can:
•Select an alternative delivery date
•Opt for delivery to a nominated neighbour
•Have the parcel left in a specified safe place
•Collect the parcel from your local DPD Pickup Shop
NEXT DAY UK DELIVERY
£5.99 Order before 2pm on a working day (Monday-Friday) your order will arrive on the next working day (Monday-Friday) via DPD. Fully trackable and with in-flight options as above.
£7.99 Order before 2pm on Friday, your order will arrive on Saturday via DPD. Fully trackable and with in-flight options as above.
£1.99 Available for certain smaller orders only. We always endeavour to despatch Royal Mail orders either same or next day. During peak times there may be issues due high levels of demand so delivery may occasionally take slightly more than the usual five working days. If you require your delivery for a specific date, then please choose DPD.
Royal Mail Tracking
If you’ve selected Royal Mail delivery, you will receive an email notification from us to confirm despatch including a RM tracking number (please check your junk folder if you don’t receive this). This will confirm that it has been despatched and is on its way. Parcels are not trackable on their Royal Mail journey so tracking will only be updated when your package has been delivered or delivery has been attempted. Delivery will be contact free and you will be asked for your name as confirmation rather than being required to sign for it.
CLICK & COLLECT
You can collect your 'More Than Just a Gift' online order from Narborough Hall for free, just select "store pickup" at the first stage of checkout. The collection window is any time during our usually working hours which are Mon-Sat 9-5:30pm and Sun 10-5pm
You will receive a confirmation email when your order is ready for collection, please wait for the confirmation email before collecting your order.
We do our best to ensure every order is ready to collect with in two working hours of ordering. Orders received when we are closed Sun-Fri will be ready at 11am the following day and orders placed on Saturday evening will be ready to collect from 12pm on Sunday (subject to stock availability).
If you have any queries, please call Narborough Hall on 0116 2866885. Don't worry if you are unable to make a particular collection time, we will continue to hold your order for you until you collect it.
If you need to order and collect right away, please get in touch, we will always do everything we can to help.
Please note, paying via an express checkout service (eg Paypal or ApplePay) will automatically alter the delivery address to your own and you may subsequently be charged for delivery (as the system is told delivery is to be made to an address other than our own). Don't worry, your order will be processed for collection and we will refund your postage for you.