Please find below a list of frequently asked questions. If you can't find your answer here, contact us by email firstname.lastname@example.org or call 0116 286 6885 and we will be happy to help you.
Delivery - Please see our Delivery Info here
Returns and Refunds - Please see our Returns Info here
Can I send a gift direct to the recipient?
Yes. Just add their details in the shipping address section.
My order is a gift, can you not include any payment information?
As standard, we only include a packing note without any prices all orders.
Can I add a gift note to my order?
Yes, just add your message in the box provided and we'll handwrite this for you onto one of our gift tags and enclose it with your delivery.
Do you offer gift wrapping?
Yes, just tick the box on the product page and we will wrap your gift beautifully for you for £3.99. You can add a message which we will hand write on the tag for you.
Can I buy a Gift Card?
Yes. you can buy a gift card for use online on More Than Just A Gift and you can also use it in our shop at Narborough Hall.
How can I track my order?
If you’ve chosen Standard, Next Day or Saturday Delivery your order will be despatched via DPD which is Fully trackable. You will receive an email notification of despatch including a DPD tracking number (please check your junk folder if you don’t receive this). On the day of delivery you’ll receive a text giving a one hour delivery window (usually by 11am).
There are also ‘In-flight’ options so you can take delivery in the way that suits you best. You can:
•Select an alternative delivery date
•Opt for delivery to a nominated neighbour
•Have the parcel left in a specified safe place
•Collect the parcel from your local DPD Pickup Shop
If you don’t receive any of these notifications, please check your email junk folder. If it’s still not there, please contact us via online chat or by email at email@example.com or call 0116 286 6885
Royal Mail Tracking
If you’ve selected Royal Mail delivery, you will receive an email notification from us to confirm despatch including a RM tracking number (please check your junk folder if you don’t receive this). This will confirm that it has been despatched and is on its way. Parcels are not trackable on their Royal Mail journey so tracking will only be updated when your package has been delivered or delivery has been attempted. Delivery will be contact free and you will be asked for your name as confirmation rather than being required to sign for it.
Where can I get a discount code to use on my order?
We understand that our customers like to get their hands on a great deal from time to time. We recommend signing up to our mailing list and registering your interest in future discounts and sales to be sure you don't miss out.
Can I use more than one discount code on my order?
You can only take advantage of one offer at a time, so you can apply only one discount code per order (please note: this is the case with most retailers). This rule applies to our free delivery codes, too.
My discount code won't work, why is this?
You need to enter the discount code exactly as it has been given to you (case sensitive). Discount codes do not work in conjunction with already discounted products. If this isn't the case, please check the T&Cs for that particular discount code, as there may be restrictions in terms of usage or an expiry date, these will be with where you found the discount code in the first place.
I've signed up to your mailing list but not received my discount code, can you help?
Sometimes we offer a discount code in exchange for signing up to our mailing list; this is emailed to you as soon as you sign up; it's possible it could have ended up in your junk folder if it's not in your main inbox. Make sure you add us to your address book, to prevent our future emails from ending up in your junk mail, too.
I'm missing an item in my order, what do I do?
Firstly, please check your dispatch confirmation email to confirm whether your full order was dispatched or not. On the rare occasion this isn't the case, we will usually send you an email beforehand letting you know, or include a note within your first delivery. Sometimes, for particularly small items in larger orders, we might include these within other items or place them on top of the delivery, so please check all of your packaging carefully.
I'm missing an item in my order and I have tried to above, what happens now?
If you still need help, please get in touch and we can try to help you. Please be advised we will not send any replacement item(s) or arrange any refunds until we have conducted a full investigation. We can check our photographic evidence, confirm the weight of the parcel with our courier and if needs be open an investigation with the delivery person to find out what may have happened. The word of the courier is final.
My parcel has arrived damaged, what do I do?
Firstly, we're really sorry your parcel has arrived damaged. If nothing is missing, please feel free to drop us an email so we can pass it onto the correct courier. If you believe there to be damage caused to items or even missing items, please get in touch and we will do whatever we can to investigate and sort it out for you as quickly as possible. Please keep all your packaging and/or damaged items, as the courier may collect this for investigative purposes.
Can I get a refund if the price has changed since I ordered an item?
If the price of an item you have bought is reduced within two weeks of your purchase please get in touch with us by email firstname.lastname@example.org. Include your order number and the item in question. We will check the price difference and then refund the difference back to you within five working days.